Return and Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

We offer returns in the form of money back, exchanges, refund or store credit If desired. Products may be returned within 30 days of purchase observing the following rules:

For a complete no hassle refund, all items returned must be in new condition as when sent to you, product must be unused and unopened, items must be returned with all original packaging and accessories if any, and free of pet hair, damage, dirt, odor, etc.

Important! All medicines products are not returnable once opened and used. We recommend you contact your Veterinarian prior to medicating on your own.

Some products sold may only be returned to the manufacturer, specially after the 30 days have passed and if they were used and opened. For EX: Electronic items. All these items do come with a one to a two year warranty depending on manufacturer, please register your product and contact manufacturer for further instructions.

Please check your product literature.

Please ensure your return or exchange meets the important guidelines above. If so, return the item to the address on the package. 

Please make sure to include a note and/or your order number, user ID if you had one and a brief description of what you would like to do (Ex: Return for money back, or exchange for different size, etc.)

You are responsible for shipping the item back to us and its cost.

To start a return, you can contact us at support@PetMedsNow.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@PetMedsNow.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Defective or damaged items must be reported to us immediately.

We can request proof of damage in the form of photos via email. Refusal may delay your refund or exchange. Please inspect your order at receipt if apparent damage is noticed refuse it back to the shipper.

Don’t discard a damaged packaged until you have contacted us first. Any pet electronic device must have all original packaging and UPC or serial number.

We will ship a replacement item free of charge. If the item becomes defective after it was used, please contact the manufacturer for its warranty.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges: 

A new order will be reshipped once we receive your return or tracking shows its on its way to us. If you are exchanging for an item that cost more than the original item. You are responsible for paying the price difference. Do Not include cash or send us a personal check with your return,

To pay price difference email us at support@PetMedsNow.com or call us at 240.415.0936 to collect payment via email or over the phone and additional payment methods. (Note: NO Paypal account is required.) Please include order number on all correspondence to us!

Exchange in a hurry? Purchase the new item now and we will issue a full refund once we get your return.

European Union 14 day cooling off period

International Customers are responsible for all shipping charges including the shipping charge to reship and exchange the item. Shipping charges are non-refundable.

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too, , however, in many cases you will receive a refund more quickly. If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. 
If more than 15 business days have passed since we’ve approved your return, please contact us at support@PetMedsNow.com.

CUSTOMER SUPPORT

Email: support@PetMedsNow.com

Phone: 240.415.0936